New Guide to Tenancy Deposits, Disputes and Damages

Since 2007 some 47,000 disputes have been settled by the schemes' alternative dispute resolution processes. The pooling of information on these disputes and their eventual outcomes has allowed the schemes to identify common issues and to work together to publish collective guidelines.

The guide covers items, such as the collation of evidence and what an adjudicator looks for when considering a dispute, and outlines the principles on which scheme adjudicators make decisions so that the process is consistent and transparent for letting agent, landlord and tenant alike.