What our customers say.
Many letting agents say they provide excellent service but how many of them actually ask their customers what they think ?
We are very proud of the service we provide and believe feedback from our customers is vital in making sure we continue to deliver the best letting and property management service in Bristol.
We invite all our landlords and tenants to provide feedback to us. This is what they say .....
Since moving to the Bristol Residential letting after using other local agents for many years, I have been completely satisfied with the service offered. The only regret is that I hadn't found you earlier.
Sanjeev Patel
We have been delighted with the services of Samantha. She communicates well and her follow up is excellent. Very pleased with TBRLC and would recommend you to others.
Bob Bush
"Emma - Thank you for being FABULOUS over the past 5 years. You really have been brilliant. You have been lovely to deal with and have taken the stress out of renting the flat. I hope you continue to look after the new owner"
Charlotte Franklin
I have been dealing with The Bristol Residential Letting Co for over 6 years. During this time I have found them to be very professional. As I live in a another part of the country, I always rely on them to deal with any problems that arises and they are always resolve them very efficiently. I am kept informed of any changes and I receive monthly statements regarding my account. I would not hesitate in recommending the services of The Bristol Residential Letting Co now or in the future.
D.C. (Landlord)
Alana is competent, friendly, practical and very helpful. Always prepared to explain anything I need more information about. She cannot befaulted inany way. I have great faith in her and find having her looking after me and my flat very reassuring.
Mariann Dale
Kelly is always quick to respond with a very friendly manner. Good attitude of 'yes I will' and 'yes it can be done'.
Marion Wells & James Bruges
"Having moved abroad we were very nervous but are delighted with the way Deborah has dealt with our property. We continue to be well pleased with the standard of professionalism that we enjoy from Melissa. She is most responsive to our emails and I believe that she has the interests of ourselves and our tenants at heart. We will certainly continue to recommend your company with those friends who, like us, are living out of the country and have their homes to let".
Helen Jeffery
"When we purchased a property with a view to Buy to Let, Ed met us personally to discuss our requirements. With the vast expertise that Ed and his professional team have they ensured that all of our tenants have been of a high standard and all of our lettings have run smoothly."
Paul Davis
"Ed Osborn was great because he dealt with taking over the property from the developers for me and arranging curtains and white goods. He then sent me photos of the apartment – this was extremely helpful because I live in Australia and was unable to attend to the apartment in person. Also, I think all the staff I’ve dealt with at The Bristol Residential Letting Co have provided a quality, efficient service".
Amanda Bradshaw
"We have used The Bristol Residential Letting Co over recent years and have found them to be a very professional, personal and reliable letting agency".
Inge Clifford Jaegar
"I am happy to recommend The Bristol Residential Co to all Landlords. I find the staff competent, supportive and very helpful. The account and my occasional need for contracted services too, have always proved to be well managed and efficient."
Colin Leach
"I have been a client of The Bristol Residential Letting Co since 2008. I am most impressed by the exceptional standard of service I have received during this time."
Ashish Masurekar
"We are delighted that you have been able to secure us new tenants so quickly. Please convey our heartfelt thanks to your colleagues who have worked so hard for us and have kept us informed at all stages. We think you are an excellent letting company and I hope you will let Ed see our email to congratulate him on superb staff, and we have even got a rent increase!"
Denny and Derek Horne
"I am a landlord living in London with my property in Bristol. I have come to rely on the professionalism and efficiency of The Bristol Residential Letting to always help me get good & reliable tenants on time".
Ayo Owalabi
“The Bristol Residential letting Co have provided an excellent service, which is both highly professional and friendly. We would highly recommend TBRLC as lettings agents - their service in every respect is excellent”
Mr and Mrs BMG Bristol
"Gavin who signed the tenancy with us was very welcoming and friendly, he made us feel like valued customers, which in our experience of letting agents is very rare. Usually the Landlords are treated well but the tenants tend to be treated with disregard. Thank you"
45 Quarrington Road
"Everyone was excellent both over the phone and in person. Paola made it very easy for us by providing all the necessary forms at the viewing and Gavin was very patient when we were signing the contract – and when he was running after us with the documents we forgot!! Thanks"
30 Apollo Apartments
"An excellent team as a whole. Paola helped my family very much and everybody in the company is kind and friendly".
12 Perry Road
"Being able to pay the holding deposit online is absolutely fantastic. As a business (company let) it is very difficult to pay cash or arrange bank transfers so this was a god send!! Thanks for making my life so much easier!"
Company Let
"In the 4 years I have been with TBRLC I have found them to be friendly, approachable, knowledgeable, reliable, professional and progressive. I am delighted and can relax in the knowledge my property is in good hands."
Adrienne Jessop
Melissa is excellent. Knowledgeable - both about our property and the property market in general.
Simon Meakins
"Excellent service - great interaction, great people".
Simon Warner
"Gavin was extremely helpful throughout. Knew what he was talking about and really helped us make some informed decisions about move in dates etc".
201 Airpoint
"The team were very good at sorting out problems in my flat at short notice"
2 Wallace Place
"Excellent people, who give excellent service. Certainly the best letting agency I have used"
Mark Hula
"I have found TBRLC to be very reliable and the best at renting with very short voids. The staff are very friendly and professional, a standard for all other letting agents to follow."
Malcolm Turner
"A company with good ethics excellent communication and will always go that extra mile . Thank you."
Lee Mcann
"We deal with 5 agents across the country and you are consistently the best :)"
Sally Ashman
"Since signing 3 properties with TBRLC we have had complete peace of mind with all aspects of letting. The first two flats were let within 24 hours, and the 3rd in 48 hours, what more can I say!!
Lance and Hannah Prince
"TBRLC have been sole agents for our 23 apartments in Bristol since 2008. Whatever and whenever we have asked for something from them - they have delivered. We highly recommend the exceptional service from these exceptional professionals!"
Nigel Carter - Bridge Street Worldwide
Your company gives me complete peace of mind. Having you looking after me and my flat is wonderful.
Mariann Dale
Thank you for all your help over the period of my tenancy and for all the work you have done to make it a pleasant stay in Bristol. I'll be recommending TBRLC to my colleagues
Kunar Patel
The service was excellent - from start to finish. Most of my interaction has been with Deborah who has been great throughout the process. The rest of the team were less obvious but all of them I’ve had any dealings with have been helpful, professional and responsive.
Paul Lacey
Having used many different property agents over the years I can definitely say TBRLC are the best we have used. Money is paid promptly, issues with the property are brought to our attention quickly and resolved without fuss, our tenants are managed with courtesy and respect
Richard Benson
Your advice on purchasing and furnishing our flats was first rate, and you found us tenants so quickly we were pushed to get the flats ready before they moved in. Well done
Dr Mark O`Mahony
"I was actually surprised and pleased that there were no hidden charges. I think it is an excellent policy to be up front with people from the outset so that they can plan their move financially with no nasty surprises".
10 Surrey Street
I am extremely pleased with the service that TBRLC offer as I feel I can relax and leave it to them.
Andy Pitcher
Since appointing TBRLC as our letting agent we have not had to think about our property as everything from payment of rent, periodic visits and any repair issues are dealt with in a timely manner.
Usha Prashar