In 2017 Jenny, who lives overseas, was using several different Bristol agents to manage her small portfolio of properties. Unable to find an agent that combined professionalism with the personal touch Jenny found herself using a different one each time one of her properties came up for let.
In November 2017 she came across The Bristol Residential Letting Co. Jenny instructed us to rent and manage one of her luxury two bedroom apartments in the city centre.
With Jenny in China we were more than happy to collect keys from her existing agent and liaise directly with her tenant in order to access the apartment. Having rented many properties in Central Quay North before we knew exactly what we were dealing with and were able to easily launch the property on to the rental market. Our marketing attracted professional tenants and Jenny was impressed with how quickly we sourced a quality tenant and how efficently they were referenced.
With the tenant secured Jenny was then introduced to her dedicated property manager Edmund Forsyth (Senior Property Manager with TBRLC since 2014). Our property managers are based in our branches and provide the overseas landlord with a single point of contact. Already managing a number of apartments in this development Edmund was able to put Jenny at ease. As the tenancy unfolded Jenny experienced how he handled maintenance issues, inspections and rent increases and quickly realised this was the professional service that she had been searching for. Happy she had now found an agent that she could trust and confident we would look after her properties she moved the other properties she owned across to our management.
The Bristol Residential Letting Co has been amazing at helping me rent my properties, They conduct regular inspections to ensure that the properties are kept up to scratch- which they have been! Any issues have been dealt with excellently and always with permission from me!
I have worked and rented with other companies in the past but The Bristol Residential Letting Co has been outstanding in comparison! Edmund is the most upbeat, helpful member of staff. Always polite, very knowledgeable, efficient and friendly. It has truly been a pleasure dealing with him.
Even though I have been living in China for a few years I feel at ease and based on my experience would highly recommend The Bristol Residential Letting Co.