Following an application being successful, we will advise the tenant and landlord that the tenancy will be proceeding. We will follow the below steps in preparation for the applicant check in to their new home.
Following the references being confirmed as satisfactory, the check in pack in produced. We will send the applicant an E Check in Pack via Docusign. This pack will give all the information the tenant needs in preparation for check in day. It will include useful documents including:
Important note: All tenants will need to sign the tenancy agreement via Docusign. This is included in the E check in pack. This is a legal document between the tenant and landlord. The tenant should ensure they understand the terms within the agreement and speak to us should they require any clarification. Once the tenancy agreement has been signed, the tenant is bound to the terms for the duration of the agreement.
We will ask the tenant to set up a standing order for future rent payments. The tenant will be required to show us proof of setting this up. If there is more than one tenant, they can set up individual standing orders or a single household standing order. It doesn’t all need to come from one account.
The E check in pack will ensure the tenant is set up for a seamless check in at our office. the following points should be noted for check in:
Important note: keys cannot be released until we have received all tenant & guarantor photo ID, payment of initial funds as cleared funds, tenancy agreement signed through Docusign by all tenants, guarantor agreement if applicable and all referencing having been satisfied.
The tenant will check in at the relevant office of The Bristol Residential Letting Co within our normal working hours.
Mon-Thurs 0900-1800
Fri 0900-1700
Sat 0900-1400
In the unfortunate event that the tenant arrives after these hours we are sorry but the check in and keys will not be available until the following opening time.
We ask that the tenant arrives at least 20 minutes before we close for business.
On leaving our office, the tenant will have the relevant information required to ensure their tenancy runs smoothly. We will have provided the tenant with contact details for their landlord if they are managing the property. Alternatively we will introduce the tenant to their designated property manager if we are managing the property.
We or the landlord will be on hand to assist if required.
If The Bristol Residential Letting Co are managing the property, we will be in touch throughout your tenancy for inspections, tenancy renewals, general maintenance and more.
Tenant are invited to visit our ‘How we manage your tenancy’ section to see what to expect during their tenancy.
Tenancy Manager - Clifton
Experience
Emma has been working for The Bristol Residential Letting Co. since 2016. Having spent time working in both our offices Emma is also a qualified inventory clerk. Emma has progressed to the position of Tenancy Manager in the Clifton office where she is responsible for referencing tenants and making sure all tenancies are entered into correctly.
National Federation of Property Professionals (NFOPP) Qualification
Level 3 Technical Award in Residential Letting & Property Management – 08/08/2017
Level 3 Technical Award in Residential Inventory Management & Practice – 24/02/2017
Little known fact:
As part of the grand opening for the new, state of the art hospitality unit at Emma’s secondary school, she greeted Kevin McCloud and served him lunch.
Tenancy Manager - Southville
Experience
Karen joined the team as Inventory Clerk and Lettings Administrator in 2013, coming from a varied background of care, customer service and hospitality. Karen adapted well to this role and learned quickly before progressing to the role of Tenancy Manager in 2014.
National Federation of Property Professionals (NFOPP) Qualification
Level 3 Technical Award in Residential Letting & Property Management – 07/03/2014
Little Known Fact
Karen once “starred” as an extra in Skins (along with half of Bristol), and volunteers with a local Brownie pack where she is known as “Tapir”.