If the property is managed by us, the tenant will be introduced to their property manager at check in. He or she will be the tenants main point of contact throughout the tenancy to ensure they have a single person who can deal with any queries. They are available to ensure the tenants time in the property is trouble free and enjoyable.
The safety of our tenants is of paramount importance to us. Before the tenancy starts, the property manager will ensure your home is safe and compliant. Throughout the tenancy, the property manager will arrange contractor access for:
Important note: Our property managers will always try to give at least overnights notice, normally longer, of any visits. Should something be of a more urgent nature we will reserve the right to access the property at shorter notice.
The dedicated property manager will visit on a minimum of 2 occasions each year. The first visit will be after 3 months, and 6 monthly thereafter. This will give us the opportunity to:
Important note: As we are managing the property, the landlord will not be visiting. It is therefore important that we visit, take photos, and send a detailed report to the landlord so they can be confident their tenant is looking after their property.
The dedicated property manager is here to help when something goes wrong. They will react to reported maintenance issues depending on their urgency. They will always try to trouble shoot the issue on the phone with the tenant or attend the property if they feel they can help. If they feel a contractor is needed, they will request one of our trusted contractors to attend at their earliest opportunity.
Important note: Our property managers spend much of the day out of the office visiting properties. Should the tenant have an urgent maintenance issue, another member of the team will be ready to help in their absence.
In the event of an emergency, the tenant should follow this advice:
Important note: The emergency service numbers are there to help our tenants and keep them safe. If the emergency is due to any act of negligence or responsibility of the tenant, or if it is deemed to be a non-emergency, the tenant may be liable to reimburse the cost of the call out and any works carried out.
The following should be considered if you are going to leave the property vacant for a prolonged period for time:
All tenancies commence with a fixed term. As the end of this fixed term approaches your property manager will be in contact to discuss either extending the tenancy or bringing it to an end. The tenant is likely to have the following options.
If the tenant has given notice to vacate the dedicated property manager will start the check out procedure. Our aim is to advise the tenant of what we will expect when they have moved out, and help them to prepare. Some points to consider:
Following agreement between the landlord and tenant of deposit allocation, the deposit will be sent to you via BACS. We always aim to return the deposit as soon as possible after check out.
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