What our customers say
Thank you for taking time to look at our Google review page
2020 has been a testing time for our business however as a local independent letting agent we understand the responsibility we have to look after our landlords and tenants even in such difficult times. We have a fantastic team who work extremley hard to provide a great service and it is very rewarding when our customers provide feedback on this service. Please find below the reviews we have recieved since the outbreak of COVID-19
We look forward to working with you and receiving your feedback after using The Bristol Residential Letting Co !
With our tenant moving out at short notice just before the Covid lockdown, as landlords we were naturally concerned about the unprecedented situation but the southville staff were always on hand to keep us informed and as soon as rental movement was allowed they found us a new tenant extremely quickly, arranging checks, cleaning etc with no fuss. We were very impressed with the service at this worrying time.
Sally Ferretti August 2020
During the Covid-19 pandemic, TBRLC has come through for me. As a landlord and single mother whose only income is from rent, I was facing some uncertain financial times, as my property is in the centre of Bristol and relies on professional tenants. In fact, a tenant who had not long moved in to start his new job then gave notice as this job became uncertain. However, at The Bristol Residential Letting Co. Josh, Don and the team found a new professional tenant within a fortnight, who has now moved in. I am so grateful for their exceptional services.
Joanne Giornalera August 2020
Don and the Bristol Residential Letting have once again provided an excellent service for us. Despite the current covid19 crisis they listened when we shared our preferences and have found new tenants quickly and efficiently. Don has responded swiftly and professionally to all our questions, managed a number of improvements we wanted to make to the property and been flexible about using some of our own contacts to do the work. As landlords living in another part of Europe it’s reassuring to be in such safe hands.
Clare and James Niven August 2020
We use the fully managed letting service, and it is worth every penny. We have just had new tenants in, and our property manager Emma went above and beyond, with real attention to detail, to ensure that the changeover of tenants was swift and that we had no time with the flat unoccupied. In the context of coronavirus this was hugely impressive – it felt as though Emma combined real expertise in property management with real care for both us as owners and the tenants old and new. She gave us great advice and is thoroughly trustworthy. We would heartily recommend Bristol Residential Lettings for marketing and for property management.
Max Hogg July 2020
Absolutely Brilliant Team!! A big thank you to all Southville – BRL staff for your hard work in this ‘tough time’. A special thanks to Karen and Laura for your fantastic help to me from the Day1 !!!
Robin Varghese July 2020
I am a landlord who was struggling with all the new rules and regulations so I called Residential letting Co for advice and spoke to Don. He was incredibly knowledgeable and took the time to explain everything in detail. He went above and beyond and I will definately use them for now on.
Tim Bridger July 2020
The Bristol Residential Letting has been amazing in helping me rent my property, I have had no problems or issues from them, Any issues with my property they deal with excellently with permission from me! They conduct regular inspection visit to ensure that the property is kept up to scratch- which it has been! I have worked and rented with other companies in the past and the Bristol Residential Letting has been outstanding in comparison! Edmund is the most upbeat, helpful member of staff. Always polite, very knowledgeable, efficient and friendly. It has truly been a pleasure dealing with him. Even though I have been living in China for a few years, I feel at ease and thus I would highly recommend Bristol Residential Letting based on my experience.
Jenny Zhou July 2020
I posted the below update a couple of years back but wanted to update. Throughout CV-19, TBRLC have continued to impress. They have communicated throughout the crises and lockdown and have kept all landlords informed of developments in government policy and regulation. They provide a very reassuring service.
Original post: The Bristol Residential Letting Co have provided an exceptional service. We have let 3 properties with them for a number of years and they have always been excellent. Their communication is brilliant and their service is professional and efficient in all areas. We highly recommend Danny and the whole BRLC team!
Naill Grady, June 2020
Over the years I have come to trust Bristol Res for their competence and experience.However, when we lost our tenant during Covid-19 Lockdown I feared that finding a new tenant would prove to be an unsolvable problem. Well I was wrong. In spite of the challenges their team quickly found a new tenant. Thank you Bristol Res for continuing to deliver even in trying circumstances.
Bradley Justice, June 2020
Nothing but praise for this company, as far as letting agents go, they were not intrusive. In addition, they were approachable, reasonable, accommodating (in more ways than one), were responsive to any and all requests, and would thoroughly recommend them to anybody.
Andy and Josh were a pleasure to talk to.
Anne Barriere June 2020
The guys at Bristol residential letting have been absolutely fabulous. They are polite, reliable and totally profession.
John Graham June 2020
Bristol Residential have been my management agents for several years no won two properties. They provide an excellent, friendly and highly professional service that I cannot fault. Recently one of my tenants moved on and at very short notice, and in the current difficult climate they found an excellent new tenant in a matter of days. They take any hassle out of letting a property and I cannot recommend them highly enough.
Chris Wilson May 2020
I have been so pleased with the service provided by Amy and Bristol Letting co. Amy is absolutely amazing. I would highly recommended her. Not only is she incredibly helpful but she goes above and beyond. Always prompt with her responses and offering to do everything she can to help. Super efficient. Thank you so much.
Katie Hutton May 2020
Excellent service again, marketed my flat and found new tenants super quickly – and at a higher rent. Very accommodating with those little extras to make the transition from one set of tenants to the next as smooth as possible!
Michael B May 2020
We’ve been with the Bristol Residential Letting Company for 3 years or so having been very frustrated with the poor service we received from our previous letting company. We have found the Bristol Residential Letting Company to be very proactive and competent in providing a cost effective, hassle free service. We particularly rate our allocated agent Amy. Amy is thorough, efficient and very responsive, and nothing appears to be too much trouble for her. We feel that the flat is in very safe and able hands.
Colin English May 2020
The above are a small selection of our most recent Google reviews. To read more, please click on each office below for their reviews.
Clifton Office
Southville Office