Emma approached The Bristol Residential Letting Co in 2015. As a landlord of a 2 bedroom house in Brislington, she was at the time using a large corporate agency to manage her property. Frustrated that she could never speak to the same person twice and annoyed that the company didn’t appear to care she was unable to get work done on her property and was losing faith and trust in letting agents.
When Emma instructed The Bristol Residential Letting Co we quickly found a professional couple to rent her property and the house became part of our Senior Property Manager – Andy Peters, portfolio. With all our properties managed from the local office, Andy is on hand to visit Emma’s house for inspections, check outs or to attend to maintenance issues if the need arises. With 20 years of property management experience Andy has also been able to help Emma complete upgrades on both her boiler and consumer units whilst ensuring the tenants continued to enjoy living in the property.
In toadys rental market it is so important to be proactive in order to attract the best tenants and to achieve the strongest rents. Emma is always keen to make sure her tenants are happy and we are delighted to have her property as part of our managed portfolio. Andy knows she will respond quickly to any issues he raises and this allows us to provide a great service to the tenants meaning they stay for longer periods of time and makes it easier for us to replace them with good quality tenants as and when the need arises.
I have been using the fully managed service since 2016 and I highly recommend BRLC, particularly Andy Peters. He sorts everything and when things need doing during a tenancy they just get them done. It is a weight off my mind to have them making sure everything is sorted.
They have always found tenants swiftly and without fuss, and have managed changeovers seamlessly. I often call with queries and they are always able to answer them with the paperwork immediately to hand.
They are very professional in both their management and documentation. I would recommend them unreservedly.