"My house in Southville needed refurbishment."

Claire and James Niven

The Bristol Residential Letting Co commenced the management of this property in Allington Villas in 2015. It was originally managed by Medics On The Move but moved across to The Bristol Residential Letting Co following the aquistion of the Medics portfolio due to the owners retirement.

Whilst a lovely property, when the 3 bedroom Victorian house became vacant in 2020 it was aparent to Don that some refurbishment would be required to maintain its appeal to professional tenants. Tenanted properties do get tired after time and it is important this gets recognised by the agent to ensure the quality of tenant is maintained. Poorly looked after properties often attract troublesome tenants. With no commission being charged on refurbishement works our motivation is always to make sure a property presents welll in order to attract quality tenants.

With the landlords based overseas and COVID restrictions in place this however wasn’t going to be the most straightforward of refurbishements. Nevertheless Don called upon various contractors to complete electrics, plumbing, redecoration and garden works. He also removed old furniture, replaced window dressings and had the property professionally cleaned.

Don kept the landlords in constant communication and updated on works costs and progressions by way of a shared spreadsheet. The landlords placed their full trust in Don to spend their money responsibly and were delighted with the results.

As the refurbishment was completed COVID restrictions meant that physical viewings were not possible. For all properties we were now having to be creative about how we found suitable tenants and things were no different for this house on Allington Villas. Our Southville team recorded a video tour, created a floor plan and took high quality photographs. We then approached our corporate clients to see if there was a requirement for a family house and discovered that this house was exactly what a family in the USA were looking for.

Two weeks later the tenancy was signed and Don and his team at the Bristol Residential Letting Agent Southville had secured a high quality professional tenant at a strong market rent despite the COVID restrictions.

Claire and James Niven

Don and The Bristol Residential Letting Co have once again provided an excellent service for us.

Despite the current covid19 crisis they listened when we shared our preferences and have found new tenants quickly and efficiently.

Don has responded swiftly and professionally to all our questions, managed a number of improvements we wanted to make to the property and been flexible about using some of our own contacts to do the work.

As landlords living in another part of Europe it's reassuring to be in such safe hands.