Independent Letting Agents In Southville, Bristol

What We Do In Southville, Bristol

The Southville Team

Southville Opening Hours


Monday	09:30 - 18:00
Tuesday	09:30 - 18:00
Wednesday	09:30 - 18:00
Thursday	09:30 - 18:00
Friday	09:30 - 17:00
Sat & Sun	Closed

Southville Office

222 North St, Southville, Bristol BS3 1JD

Call Us 0117 3708818

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Feedback From Our Clients

The Bristol Residential Letting Co.

4.8

Based on 423 reviews

Lindsey Chynoweth

14:40 24 Jul 24

Our tenancy was full of false promises and lack of communication. I would award 1 star to Josh Box, who initially set up our tenancy. He did not mention that the landlady was planning to sell within the year, despite us having a young family with a dog.After 6 months into our 1 year stay, we asked our contract to be extended. This was not communicated to our landlady, who put the house up for sale 4 days later(!). As renters, this was our worst nightmare since moving is not easy with a child and a pet.To hear that our request to stay wasn't even forwarded on to our landlady is unforgivable, and furthermore, she wasn't aware we had a young child like herself. She thought it was a young professional couple who could move easily. The short-term tenancy, along with the miscommunication about when the house was going to be listed, caused us immeasurable stress.When viewing the property, Josh agreed in writing to install a safety handrail outside before we moved in as we have a toddler, but this never happened.When we moved in, there were a number of problems that we encountered. These issues were blamed on the owner, but having since met her in person, it is clear that Josh did not communicate between the two parties and instead used it to his advantage by blaming delays and difficulties on the other party.Issues we encountered:- The copies of our keys did not work and when we arrived with our moving van (moving cross-country) we could not get in. Josh did drop some off to his credit, but this shouldn't have happened.- We paid a full month's rent before we moved our family in, but after collecting the keys in person (a 12hour round trip) we went to the house and it was full of the previous occupant's belongings and hadn't been cleaned at all. There was rotten food in the fridge and dirty clothes everywhere. We had to chase the letting agency to clean it before we came down again with our boxes. Our start date had already begun so it is baffling that the house was left in such a state.- The house was advertised as unfurnished when in fact the landlady's intent was to leave it part-furnished. We spent 4 months trying to clear excess furniture, blocking an entire room, then another 5 months of having no shed space.- No information / hand over. The documents our landlady had left us were thrown out and we had no means to even use the heating (we moved in during October).- Broken items were slow to be fixed and blamed on the landlady's budget to have repairs done.- Josh was unprofessional on the phone (once swearing in frustration about the moving date), and forwarded sensitive emails not intended for us. He ignored us and handed us to other members of the team when we rang to chase up unresolved issues.The additional star is for Emma Vincent who worked hard to remedy the issues at the start of our stay. She was fantastic to work with and always responsive to our emails. She was always professional and I have nothing but praise for her helping us fix broken items and organising inspections etc.Thankfully, our story has a happy ending. We bought the house and we're delighted to call this our home.My reason for leaving this review is to hold letting agents accountable - it is obvious Josh wanted to fill this house despite the clear short-term tenancy which was irresponsible. I hope other families do not experience the worries we had when renting with Bristol Residential.

George Collier

09:36 22 Jul 24

Tom Paine, our letting agent, was very helpful and insightful in making the process as quick and simple as possible.

Anna Kington

08:06 14 Jul 24

We have just rented through The Bristol Residential Letting Company in Southville. Tom Paine has been our senior negotiator. He has been excellent, good communications and has made the whole experience run extremely smoothly. I cannot hesitate to recommend Tom Paine and The Bristol Residential Letting Company for your next move. Anna

Beatrice Ndagire

15:59 12 Jul 24

So far it has been good time and sharing good experience with you.the team is determined to see you have a smile until you have your new home

Jose Castillo

16:29 09 Jul 24

Over the years, I have used the Bristol Residential Letting Co a couple of times because I had to move for different reasons and they always did a great job. This time, I'm moving to a more central place and Tom was really helpful and communicative since we arrange the viewing until we finally secured our new property. He was very prompt to contact the landlord, kept us up-to-date in every step of the process and made sure we were happy with the house.

Oliver Mesquita

10:24 27 Jun 24

Thanks to Tom who provided with me great advice to help me secure a new property in Bristol.

Melissa Story

20:09 26 Jun 24

Tom was very welcoming and informative when we arrived at our viewing. He answered all our questions and gave us a clear picture about the next steps in the renting process.

Ed Clarke

10:33 25 Jun 24

danny kamal

10:18 25 Jun 24

I had two viewings with Bristol residential lettings. I was shown around by Tom who was really helpful and knowledgeable about both flats and happy to answer the many questions I had. Thanks so much for all the help!

neha gupta

13:00 24 Jun 24

Andy went above and beyond to answer all our questions and respond in a timely manner whilst also giving us helpful tips on the area. Wouldn’t have been able to secure such a good flat without him!

Neeraj Wali

09:11 14 Jun 24

Excellent service!Tom was really helpful throughout the process.

Amy Holden

15:23 11 Jun 24

Have been working with Tom P at Bristol Residential lettings. He has been very efficient and helpful during the whole process, made everything a lot more easier and stress free which is always appreciated. Easy to contact and communicate with, doesn’t leave you in the dark for days. Definitely recommend.

Emily McInerney

17:02 04 Jun 24

Tom has been really helpful in securing our new home. We are very pleased with Tom's service and the general response and support from The Bristol Residential Letting Co. Thanks for all your help and we can't wait to move in very soon!

Dan Welsh

14:38 30 May 24

The experience of viewing and confirming a property with Tom and the team was incredibly smooth and professional throughout. Tom was extremely friendly, helpful and communicative throughout the process, and gave us all the information we needed, as well as taking extra time out of his day after my train was delayed! It was very much appreciated and I'd recommend to anyone looking for properties in the area.

Lizette Sepulveda

13:20 29 Mar 24

Since moving from the US to Bristol, we have been working with Josh. Josh is very approachable, friendly and always tries his best to help. He has been super helpful, prompt and responsive. He made sure to tour us in our new apartment when we first arrived. He is also very knowledgeable with the different appliances and things that our apartment has. There were some things that did not work during the first week of moving in and he was quick to come by and help us out with it. If he didn't have the solution, he figured out a solution. He also responds emails promptly and again is always very friendly. All our emails were either answered the day of or day after. We also needed some additional keys and he was able to come through and get these for us.Josh is awesome! We are in good hands and we highly recommend him. Thank you for the warm welcome to Bristol and for always helping us out. We appreciate you very much! :)

Bristol Property Rental Agency

The Southville Office is situated on North Street and the team is led by Josh Box. Located south of the river this office is ideally placed to service the areas of Southville, Bedminster, Brislington, St Annes, Totterdown, Knowle, Bedminster Down and the south of the city centre.

With the ever-increasing demand from professional tenants to live in these locations it is vital for landlords who want to attract these types of tenants to use a local independent agent.

When launched on the market for rent all our properties have video tours, floor plans and professional pictures in order to attract good quality professional tenants.

Our expert team is available to help landlords rent their properties or applicants find their next home.

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Bristol Property Management Company

Gas Engineer servicing tenants boiler in Bristol

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Each of our offices has a team of qualified property managers based in the branch to look after and manage each property. Every property has a dedicated property manager who gets to know the landlord, the tenant and the property.

Property managers are based close to the properties they manage which means they are able to visit a property whenever it is appropriate.

Should an emergency arise out of hours all tenants in managed properties are provided with a 24 hour emergency number which goes through to a dedicated out of hours Senior Property Manager. The contractors we use are all local tradespeople who are reliable and trusted.

Property Investment In Bristol

Bristol has an incredibly strong demand for good quality places to live from professional tenants.

This makes the city a fantastic place to invest in a buy-to-let property and there are many different options for an investor.

Having been involved in letting properties across Bristol since 2004 we are very experienced in advising investors what makes the best rental property.

We can advise about rental incomes, possible void periods, the type of tenant each property would appeal to and also the prospect for capital growth in the future.

All our advice is free and without obligation so if you are thinking about investing in Bristol then please speak to us.