Our Whole Team

Ed in 10 words

•  Rugby, Cricket, Coaching, Wine, Travel and father to 3 kids.

Experience & Qualifications

• Started business 2004 alongside Emma
• Performed every function within the business
• Opened Clifton Office 2006
• Opened Southville Office 2012
• Acquisitions – Medics on the Move, CPSL, Hydes Lettings and Management
• Lettings Legislation
• 20 years in the Bristol property market
• Member of Association of Residential Letting Agents
• Level 3 Technical Award in Residential Letting & Property Management

Role

• Managing Director
• Employee development
• Customer Care
• Business development & growth
• Acquisitions
• Investment advice
• Marketing

2021 Managed Landlord Survey Results – Clifton Office

2021 Managed Landlord Survey Results – Southville Office

Emma in 10 words

•  Mum of three, passionate cook, outdoors and travel, keen gardener.

Experience & Qualifications

• Started the business in 2004 alongside husband Ed
• Covered all areas of lettings since 2004
• Client Accounting
• Customer Service
• Level 3 Technical Award in Residential Letting & Property Management

Role

• Director
• Company Finances
• Anti- money laundering
• Fraud prevention
• ARLA Compliance
• Staff Events Organiser

2021 Managed Landlord Survey Results – Clifton Office

2021 Managed Landlord Survey Results – Southville Office

Deborah in 10 words

•  Empty nester, Grandparent, film and book lover, wants a dog!

Role

• Operations management
• Strategic management
• Personnel management
• Maintaining standards of customer care
• Problem solver and decision maker
• Investment advice

Experience & Qualifications

• 6 years’ sales experience in New Homes
• Started at TBRLC in 2008 as Lettings Associate
• Lettings Director 2011
• Current role Director
• Level 3 Technical Award in Residential Letting & Property Management

2021 Managed Landlord Survey Results – Clifton Office

Don in 10 words

•  Northern Irish, father of 2, festival loving, world pasty champion.

Experience & Qualifications

• Started in 2010 as a Letting Negotiator
• Senior Negotiator 2011-2012
• Launched Southville branch in 2012 as Branch Manager
• Letting Director 2017 to present
• Level 3 Technical Award in Residential Letting & Property Management
• Level 4 Certificate in Residential Letting & Property Management
• BSc (Hons) Property Investment & Development

Role

• New business generation
• Investment advice
• Marketing
• Sourcing quality tenants
• Customer care
• Personnel management
• Business management
• Integration of new processes

2021 Managed Landlord Survey Results – Southville office

Danny in 10 words

•   Keen traveller, car man, DIY king, love a good beer!

Experience & Qualifications

• 7 years industry experience prior to joining TBRLC
• Started at TBRLC  in 2011 as a Letting Negotiator
• Senior Negotiator 2012-2014
• Letting Associate 2015 – present
• Level 3 Technical Award in Residential Letting & Property Management
• Level 3 Award in The Sale of Residential Property

Role

• New business generation
• Working with New Build Sales teams
• Investment advice
• Property valuations
• Marketing
• Photography, videos & floor plans

2021 Managed Landlord Survey Results – Lettings Team

Josh in 10 words

• Married to Poppy, Daddy to Nancy, lifelong Bristol City fan.

Experience & Qualifications

• Started in 2013 as a Lettings Negotiator with a large corporate agent
• Joined the team in 2015 as Senior Negotiator
• Lettings Associate since 2019
• Aspiring to run the Southville office one day
• Level 3 Technical Award in Residential Letting & Property Management

Role

• New business generation
• Working with New Build Sales teams
• Investment advice
• Property valuations
• Marketing
• Photography, videos & floorplans
• Sourcing quality tenants
• Customer care
• Front end team management

2021 Managed Landlord Survey Results – Lettings Team

Amy in 10 words

•  Bristol born and bred, loves to travel, crime documentary obsessed

Experience & Qualifications

• 2011 -2013 – Property Manager Lettings
• 2013 – 2016 – Started as a Property Manager at TBRLC
• 2016 – 2020 – Senior Property Manager
• 2020 – to date – Head of Property Management Clifton
• Level 3 Technical Award in Residential Letting & Property Management

Role

• Overseeing the Property Management Department in our Clifton Branch
• Managing a portfolio of properties
• Ensuring compliance in line with current legislation
• Carrying out periodic inspections
• Dealing with maintenance issues
• Arranging tenancy renewals and tenancy swaps
• Applying rent increases
• Carrying out final check out inspections
• Returning deposits to outgoing tenants
• Preparing the tenancy for new tenants

Amy’s 2021 Managed Landlord Survey Results

Edmund in 10 words

•  Enjoys street art and travel, animals, tattoos and begrudgingly DIY

Experience & Qualifications

• Started in 2013 at TBRLC as a Property Manager
• Senior Property Manager 2016 – present
• Level 3 Technical Award in Residential Letting & Property Management

Role

• Managing a portfolio of properties
• Ensuring compliance in line with current legislation
• Carrying out periodic inspections
• Dealing with maintenance issues
• Arranging tenancy renewals and tenancy swaps
• Applying rent increases
• Carrying out final check out inspections
• Returning deposits to outgoing tenants
• Preparing the tenancy for new tenants

Ed’s 2021 Managed Landlord Survey Results

Andy in 10 words

• Bristolian, 3 children (2 humans + Dachshund who rules the roost).

Experience & Qualifications

• 2 years experience as Letting Valuations Manager
• 20 years experience as a Property Manager
• Current role Senior Property Manager
• Level 3 Technical Award in Residential Letting & Property Management

Role

• Managing a portfolio of properties
• Ensuring compliance in line with current legislation
• Carrying out periodic inspections
• Dealing with maintenance issues
• Arranging tenancy renewals and tenancy swaps
• Rent reviews
• Carrying out final check out inspections
• Returning deposits to outgoing tenants
• Preparing the tenancy for new tenants

Andy’s 2021 Managed Landlord Survey Results

James in 10 words

•  Usually found watching football, playing squash, running or surfing badly.

Role

• Managing a portfolio of properties
• Ensuring compliance in line with current legislation
• Carrying out periodic inspections
• Dealing with maintenance issues
• Arranging tenancy renewals and tenancy swaps
• Rent reviews
• Carrying out final check out inspections
• Returning deposits to outgoing tenants
• Preparing the tenancy for new tenants
• Management of projects to improve the property management function

Experience & Qualifications

• Started in July 2014 as Inventory Clerk and Lettings Administrator
• Property Manager 2015 – 2019
• Re-joined the company in 2020 as Senior Property Manager and Projects Manager
• Technical Award in Residential Inventory Management & Practice
• Level 3 Technical Award in Residential Letting & Property Management

James’ 2021 Managed Landlord Survey Results

Jess in 10 words

• Loves to Draw and Paint, Chocolate Fiend, Explorer, Blood Donor

Experience & Qualifications

• Started in 2016 as a Property Co-ordinator at another company
• Progressed to Property Manager in 2017
• Promoted to Senior Property Manager in 2019
• Joined TBRLC as a Senior Property Manager in 2020
• Level 3 Technical Award in Residential Letting & Property Management

Role

•  Managing a portfolio of properties
• Ensuring compliance in line with current legislation
• Carrying out periodic inspections
• Dealing with maintenance issues
• Arranging tenancy renewals and tenancy swaps
• Applying rent increases
• Carrying out final check out inspections
• Returning deposits to outgoing tenants
• Preparing the tenancy for new tenants

Jess’s 2021 Managed Landlord Survey Results

Dave in 10 words

• Devon, music, rugby and trying (but usually failing) to surf.

Experience & Qualifications

• Started in 2018 as a Property Manager
• Current role is Property Manager
• Level 3 Technical Award in Residential Letting & Property Management

Role

• Customer care
• Integration of new processes
• Business and project support

2021 Managed Landlord Survey Results

Charlie in 10 words

•  Tall, Bristolian, eats too much chicken, positive, enjoys watching MMA

Experience & Qualifications

• 4 years managing student property
• Property Manager with TBRLC since April 2019
• Level 3 Technical Award in Residential Letting & Property Management

Role

• Managing a portfolio of properties
• Ensuring compliance in line with current legislation
• Carrying out periodic inspections
• Dealing with maintenance issues
• Arranging tenancy renewals and tenancy swaps
• Applying rent increases
• Carrying out final check out inspections
• Returning deposits to outgoing tenants
• Preparing the tenancy for new tenants

Charlie’s 2021 Managed Landlord Survey Results

Emily in 10 words

•  Mother of Two, Bristolian, very short and lover of books

Experience & Qualifications

• Joined TBRLC in 2019 as a Property Manager
• Level 3 Technical Award in Residential Letting & Property Management

Role

• Managing a portfolio of properties
• Ensuring compliance in line with current legislation
• Carrying out periodic inspections
• Dealing with maintenance issues
• Arranging tenancy renewals and tenancy swaps
• Applying rent increases
• Carrying out final check out inspections
• Returning deposits to outgoing tenants
• Preparing the tenancy for new tenants

Emily’s 2021 Managed Landlord Survey Results

Emma in 10 words

• Slave to my cat, enjoy eating out with friends & family.

Experience & Qualifications

• 15 years industry experience
• 5 years as property manager
• Joined TBRLC in 2019
• Level 3 Technical Award in Residential Letting & Property Management

Role

• Managing a portfolio of properties
• Ensuring compliance in line with current legislation
• Carrying out periodic inspections
• Dealing with maintenance issues
• Arranging tenancy renewals and tenancy swaps
• Applying rent increases
• Carrying out final check out inspections
• Returning deposits to outgoing tenants
• Preparing the tenancy for new tenants

Emma’s 2021 Managed Landlord Survey Results

Greg in 10 words

• Sports, movies and music lover, enjoys festivals and video games

Experience & Qualifications

• Started as Property Manager in July 2019
• Level 3 Technical Award in Residential Letting & Property Management
• BA (Hons) Business and Management

Role

• Managing a portfolio of properties
• Ensuring compliance in line with current legislation
• Carrying out periodic inspections
• Dealing with maintenance issues
• Arranging tenancy renewals and tenancy swaps
• Rent reviews
• Carrying out final check out inspections
• Returning deposits to outgoing tenants
• Preparing the tenancy for new tenants

Gregs 2021 Managed Landlord Survey Results

Angela in 10 words

• Mum of 1, socialising, holiday, travel, dog owner, Grand Prix

Experience

• Client Account Manager 9 years
• Senior Property Manager
• Accounts Manager at TBRLC since 2017

Role

• Client Account Manager
• Rent collection
• Client account / banking reconciliation
• ARLA Compliance
• Fraud Prevention
• Non Resident Landlords
• Contractor invoices

Ange’s 2021 Managed Landlord Survey Results – Clifton office

Ange’s 2021 Managed Landlord Survey Results – Southville Office

Karen in 10 words

•  Elective Bristolian since 2004, mother, yoga enthusiast, plant hoarder, skier.

Experience & Qualifications

• Started in 2013 as Inventory Clerk and Lettings Administrator – Southville
• Promoted to Tenancy Manager of the Clifton branch 2014
• After maternity leave returned in 2019  to the Southville branch as Tenancy Manager
• Level 3 Technical Award in Residential Letting & Property Management
• Level 3 in Residential Inventory Management & Practice

Role

• Tenancy management
• Overseeing of referencing, tenancy agreements and getting tenants into their new homes
• Facilitator of tenant swaps and renewals for tenant find only landlords
• Registering of all new deposits
• Inventories

Karen’s 2021 Managed Landlord Survey Results

Emma in 10 words

• Lover of DIY, upcycling, festivals, music, sun, family and friends

Experience & Qualifications

• Started in 2016 at TBRLC as an Administration Assistant & Inventory Clerk
• Promoted to Tenancy Manager in 2018
• Level 3 Technical Award in Residential Letting & Property Management
• Level 3 Residential Inventory Management and Practice

Role

• Tenancy management
• Overseeing of referencing, tenancy agreements and getting tenants into their new homes
• Facilitator of tenant swaps and renewals for tenant find only landlords
• Registering of all new deposits
• Inventories

Emma’s 2021 Managed Landlord Survey Results

Paola in 10 words 

• Mother of one, jewellery maker, yoga teacher, electric bike owner.

Experience & Qualifications

• Lettings Negotiator at TBRLC 2006 – Present
• Level 3 Technical Award in Residential Letting & Property Management.

Role 

• Responding to enquiries
• Qualifying prospective tenants
• Conducting viewings
• Negotiating lets
• Preparing initial tenancy & landlord paperwork
• Diary management
• Weekly landlord feedback for available properties
• Dealing with incoming calls appropriately
• Ensuring marketing is current & to a high standard
• Window displays

2021 Managed Landlord Survey Results – Lettings Team

Kat in 10 words

• Animal obsessed, family orientated, midlands country girl, food & wine lover

Experience & Qualifications

• Lettings Negotiator at TBRLC 2016 – Present
• Level 3 Technical Award in Residential Letting & Property Management

Role 

• Responding to enquiries
• Qualifying prospective tenants
• Conducting viewings
• Negotiating lets
• Preparing initial tenancy & landlord paperwork
• Diary management
• Weekly landlord feedback for available properties
• Dealing with incoming calls appropriately
• Ensuring marketing is current & to a high standard
• Window displays

2021 Managed Landlord Survey Results – Lettings Team

Laura in 10 words 

• National Trust Member, Cornwall explorer, country walker and creative cook.

Experience & Qualifications

• Lettings Negotiator at TBRLC 2019 – Present.
• Level 3 Technical award in residential letting and property management

Role

• Responding to enquiries
• Qualifying prospective tenants
• Conducting viewings
• Negotiating lets
• Preparing initial tenancy & landlord paperwork
• Diary management
• Weekly landlord feedback for available properties
• Dealing with incoming calls appropriately
• Ensuring marketing is current & to a high standard
• Window displays

2021 Managed Landlord Survey Results – Lettings Team

Ollie in 10 words

• Shortlisted UWE Intern of the year, football fanatic, thrill seeker

Experience & Qualifications

• Started in 2019 as an intern focusing on tenancy admin
• Part-time role as a Lettings Negotiator whilst in University
• Full-time Lettings Negotiator as of summer 2021
• Studying towards Level 3 Technical award in residential letting and property management
• BA (Hons) Business management and leadership

Role 

• Responding to enquiries
• Qualifying prospective tenants
• Conducting viewings
• Negotiating lets
• Preparing initial tenancy & landlord paperwork
• Diary management
• Weekly landlord feedback for available properties
• Dealing with incoming calls appropriately
• Ensuring marketing is current & to a high standard
• Window displays

2021 Managed Landlord Survey Results – Lettings Team

Tom in 10 words

• Enjoy running, working out and guardian to 4 small fish.

Experience & Qualifications

• Hospitality 2018 – 2020 in country clubs in America
• Joined Southville branch in August 2020 as a Lettings negotiator
• Studying towards Level 3 Technical Award in Residential Letting & Property Management

Role

• Responding to enquiries
• Qualifying prospective tenants
• Conducting viewings
• Negotiating lets
• Preparing initial tenancy & landlord paperwork
• Diary management
• Weekly landlord feedback for available properties
• Dealing with incoming calls appropriately
• Ensuring marketing is current & to a high standard
• Window displays

2021 Managed Landlord Survey Results – Lettings Team

Gav in 10 words

• Enjoys watching football and is a local grassroots football coach

Experience & qualifications

• Joined the team in 2013
• Over 25 years in the electrical industry covering domestic, commercial and industrial works
• City and guilds 2382-602 BS 7671: 2018
• NICEIC Qualified Supervisor

Role

• Ensuring technical & Safety standards are met for NICEIC approved contractor status
• Ensuring properties conform to the latest regulations for new & existing tenancy.
• Fault finding and rectification.
• Installation and maintenance.
• Certification and building control compliance.

Matt in 10 words

• Fan of all sports, music and technology, has pet rats.

Experience & qualifications

• Began electrical career in 2007 through an apprenticeship.
• Commercial, domestic and industrial contractor – carrying out electrical work in cinemas, factories and football stadiums.
• Joined the team 2014
• BS7671 198th edition.
• City and Guild 2394/2395.

Role

• Ensuring properties conform to the latest regulations.
• Fault finding and rectification.
• Installation and maintenance.
• Certification and building control compliance.