Our Whole Team

Experience

Ed set up The Bristol Residential Letting Co with Emma in 2004.  They originally worked from home before opening the Clifton Office in 2006 and the Southville Office in 2012.  Setting the business up from scratch has meant Ed has had to deal first hand with every aspect of the business.  With a brilliant team in place Ed now concentrates his time working with new and existing landlords to build their property portfolios.  He has great relationship with Developers and Estate Agents in Bristol and really understands how the Bristol market operates.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 28/09/2004

Little known fact

As a qualified Rugby and Cricket Coach when not working or with his family Ed can be found coaching at Clifton Rugby Club or Bristol Cricket Club.

Experience

Emma set up The Bristol Residential Letting Co with Ed in 2004. Emma instigated many of the systems we use today and is responsible for the financial side of the business. She understands the importance of  paying landlords on time and her department has a fantastic track record of rent collection. Although scheduled to work only three days a week, Monday, Wednesday and Friday, you wouldn’t notice it.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 26/04/2006

Little Known Fact

Emma has a strange liking for sporting mascots.  On her ‘hen do’ she dressed as a lion and was the mascot for Walcott Rugby Club !

Experience

Deborah has worked in the letting industry for over 10 years following a successful career in selling new build homes.  As a Director Deborah uses her many years experience to provide vital advice to both new and existing investors.  Whether you are buying your first property or expanding your portfolio Deborah is always on hand to provide the necessary insight into the Bristol market.  She also manages the Clifton office on a day to day basis and is always there to provide help and support to her team.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 10/2009

Little Known Fact

Deborah is a film buff and is a member of the Everyman Cinema.

Experience

Don has a BSc Hons Degree in Property Investment & Development. Originally from Northern Ireland, he has been living and working in Bristol since 2008 and is proud to call it home. He joined the team in 2012 as a Lettings Negotiator, progressing to Senior Negotiator, Branch Manager and then Lettings Director. He gets his kicks out of meeting new Landlords and delivering on his promises to them.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 04/03/2011

Level 4 Certificate in Residential Letting & Property Management – 04/10/2013

Little Known Fact

Don heads down to Cornwall each year to enter the World Pasty Championships to showcase his pasty making skills. He boasts 4 first places and a second place so far.

Experience

Danny joined the company in 2011 and after an 18 month spell in Estate Agency re-joined in November 2017. Danny has worked in property since 2004 and holds ARLA and NAEA qualifications. When not helping Investors or out meeting new Landlords Danny works alongside the Director, Deborah Hadley with running all aspects of the business.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 15/12/2011

Level 3 Award in the Sale of Residential Property – 05/04/2016

Little known fact

Danny is a keen traveller and tries to visit at least 2 new countries every year. He is also a season ticket holder at Ashton Gate and is an avid fitness enthusiast.

Experience

Born in Bristol, Josh began his career in lettings in 2013 to try something new. Having joined the team in 2015 he hasn’t looked back since. Josh loves meeting new landlords and using his infectious personality along with his knowledge of the industry to rent and take on new properties.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 05/10/2016

Little Known Fact

With football being a huge part of Josh’s life outside of work, he is extremely proud that he has met and had a photo taken with the famous 1966 World Cup winning England centre forward Sir Geoff Hurst after winning a football tournament as a youngster.

Experience

Amy joined the team in 2013 and has been working in Property Management since 2005.  Along with her common sense approach and her attention to detail her tenants and landlords have really taken to her. Amy’s portfolio centres around Clifton and the Harbourside.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 08/05/2013

Results of the 2019 Landlord Customer Survey

How would you describe the level of communication you receive from Amy. (36 responses)

How would you describe the overall service you receive from Amy ( 35 responses)

Little Known Fact

Amy once lent eye liner to Amy Winehouse before her first ever Bristol gig! She also travelled to 5 different countries in 2016 and aims to beat that soon.

Experience

Edmund joined the Property Management team in 2013 after a background in insurance. After originating from Bournemouth Ed now knows Bristol very well and has established himself as a vital member of our property management team.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 24/03/2014

Results of the 2019 Landlord Customer Survey

How would you describe the level of communication you receive from Ed  (26 responses)

How would you describe the overall service you receive from Ed ( 35 responses)

Little known fact

Ed is a keen traveler and likes nothing more than exploring new places off the beaten track.

Experience

Andy is a local lad having lived in Ashton and Southville when growing up. Having fallen into the property industry back in 2005 he has a wealth of knowledge and experience. Having joined the team back in 2014 he quickly progressed to Senior Property Manager.  He enjoys problem solving and being able to think outside of the box.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 04/09/2014

Results of the 2019 Landlord Customer Survey

How would you describe the level of communication you receive from Andy. (32 responses)

How would you describe the overall service you receive from Andy ( 32 responses)

Little Known Fact

Andy and his wife are both owned by a Dachshund called Lottie who has enrolled them  into a local Dachshund club. This involves monthly walks with other people owned by Dachshund’s and often involves meets with up to 50 of them causing chaos & mayhem.

Experience

James originally joined the team in 2014 as a lettings administrator. He progressed to Property Management, before he left in 2019 to pursue other interests. In 2020, he returned to the team as a Senior Property Manager & Projects Manager. Highly organised and keen to develop processes, he is a real asset to the business.

Little known fact

Since first joining us in 2014, James has been trying to visit every pub in Bristol. His epic journey continues to this day.

Experience

David joined The Bristol Residential Letting Co in 2018 after a number of years in retail operations.  With a track record of problem solving and an ability to work under pressure David is a great Property Manager.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 22/02/2019

Results of the 2019 Landlord Customer Survey

How would you describe the level of communication you receive from Dave (13 responses)

How would you describe the overall service you receive from Dave ( 13 responses)

Little known fact

In his spare time David is a very talented musician and has recently appeared on television as a member of a backing band on ITV’s The Voice.

Experience

Charlie first joined the letting industry as an apprentice.  He spent 4 years crafting his skills by looking after a large portfolio of student properties before joining The Bristol Residential Letting Co in 2019.  Charlie is Bristol born and bred and knows Bristol like the back of his hand. He is used to working in a fast paced environment so takes great pride in being a very calm and level headed property manager.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 27/09/2019

Little Known Fact

Charlie takes part in weekly MMA (mixed martial arts) classes and has been to watch the UFC (Ultimate Fighting Championship) live 3 times !

Experience

Emily joined The Bristol Residential Letting Co. in 2019 after a number of years in Technical Recruitment. She has a history of working in a fast paced environment and the proven ability to take a calm approach to problem solving. As a tenant herself and having experienced Property Management as a tenant, Emily is now looking forward to building a great relationship with landlords and tenants to ensure she is providing excellent customer service.

Little Known Fact

As an avid reader, Emily’s favourite author is Stephen King, she has already read over half of his collection and can’t wait to read them all.

Experience

Emma joined us with a decade of experience in property management & lettings. Emma has attained the ARLA level 4 Certificate in Residential Letting & Property Management demonstrating a broad knowledge of property management practice & law.

National Federation of Property Professionals (NFOPP) Qualification

Level 4 Certificate in Residential Letting & Property Management

Little known fact

Emma is a qualified horse riding instructor, obtaining her BHSAI Certificate along with owning Horses for many years.

Experience

Greg is a graduate from UWE having studied a degree in Business Management. He joined the team in 2019 and brought with him a strong background in customer service from previous roles. As a tenant himself, he has experienced the wrong end of bad Property Management. This encouraged him to follow a career path as a Property Manager, determined to give tenants a better experience.

Little known fact

Greg is passionate about gaming, formula 1 and football. Although passionate about sports, he can’t understand people’s love for rugby.

Experience

Angela has been working in property management and accounts since 2008. She joined The Bristol Residential Letting Co. in early 2017 so that she could specialise on the accounts side of lettings and property management.  She has a wealth of knowledge, understands the importance of paying landlords on time and her department has a fantastic track record of rent collection. If you have a question on your account then just call Angela – she takes great pride in the job she does and is bound to know the answer.

Results of the 2019 Landlord Customer Survey

How would you describe the rent collection service by The Bristol residential Letting Co ?

CLIFTON LANDLORDS (106 responses)

SOUTHVILLE LANDLORDS (100 responses)

Little known fact

Angela is a Formula 1 fanatic – she likes nothing better than siting down to watch a race with a glass of her favorite Prosecco.

Experience

Karen joined the team as Inventory Clerk and Lettings Administrator in 2013, coming from a varied background of care, customer service and hospitality.  Karen adapted well to this role and learned quickly before progressing to the role of Tenancy Manager in 2014.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 07/03/2014

Little Known Fact

Karen once “starred” as an extra in Skins (along with half of Bristol), and volunteers with a local Brownie pack where she is known as “Tapir”.

Experience

Emma has been working for The Bristol Residential Letting Co. since 2016.  Having spent time working in both our offices Emma is also a qualified inventory clerk.  Emma has progressed to the position of Tenancy Manager in the Clifton office where she is responsible for referencing tenants and making sure all tenancies are entered into correctly.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 08/08/2017

Level 3 Technical Award in Residential Inventory Management & Practice – 24/02/2017

Little known fact:

As part of the grand opening for the new, state of the art hospitality unit at Emma’s secondary school, she greeted Kevin McCloud and served him lunch.

Experience

Paola joined the company in 2006 and has become a formidable lettings negotiator. Using her Italian charm she is relentless when it comes to renting properties, if Paola can’t rent it then nobody can.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 18/04/2007

Little known fact

Having grown up in Florence she is passionate about art.

Experience

Kat moved to Bristol in 2015 from Newark in Nottinghamshire.  With a number of years experience in the letting industry Kat loves helping applicants find their new home.  She is enthusiastic, tenacious and is always prepared to go the extra mile.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 18/12/2018

Little Known Fact

Her pride and joy is her French Bulldog called Tank and she was also accepted on an early outreach scheme into Sheffield University to study medicine at the age of 16.

Experience

Laura joined The Bristol Residential Letting Co. in 2019.  Having gone to school in Bristol Laura has recently returned to her home city after studying Fine Art at the University in Falmouth.  Laura is passionate about helping applicants find a place they can call ‘home’. In her spare time she enjoys playing hockey and going skiing.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – 01/10/2019

Little Known Fact

Laura is passionate about visiting National Trust houses.

Experience

Olly started with Bristol Residential in 2019 on a part time basis. He is working towards a degree in business studies and is complementing this with on the job training. Olly plans on starting a full time career with us when he graduates in 2021.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – Currently studying towards qualification

Little Known Fact

Oliver is a thrill seeker. His risky adventures have included jet skiing on the Pacific Ocean and zip lining through a tropical rain forest

Experience

Tom has a lot of experience and expertise in the hospitality & retail sector. He is well traveled having spent time working in Tanzania and more recently Florida. Bristol Res is his first role in Lettings but he carries out the role like a seasoned pro. He demonstrates a real eagerness to please both landlords and tenants.

National Federation of Property Professionals (NFOPP) Qualification

Level 3 Technical Award in Residential Letting & Property Management – Currently studying towards qualification

Little Known Fact

Tom once spent 4 months in Tanzania working in an Orphanage,

Experience

Gavin joined The Bristol Residential Letting Co in 2013 and quickly established The Bristol Residential Letting Co as a member of NICEIC.  With over 20 years of domestic electrical experience Gavin is an expert when it comes to looking after tenanted properties.

Little known fact

As a Bristol City season card holder, Gavin is a big football fan. He would like to visit all 92 football league grounds and is currently around half way through

Experience

Matt joined the company in 2014. With a background of domestic, commercial and industrial electrical contractor experience, Matt plays an important role in making sure our properties are kept to the latest electrical regulations and are well maintained.

Little known fact

Matt can play the piano despite being unable to read sheet music and never having any professional lessons.